CUSTOM ORDER FAQS

Q: Do I need photos to order?

A: Yes. Please email photos after you’ve placed an order!

Q: When will my custom ship out?

A: Current turnaround is 8wks from receipt of reference photos.

Q: When and where is pick-up?

A: Curbside pick-up is available at the studio in Mississauga. Postal code L4W.

Q: Can I get more than one pet/person on an ornament?

A: The 5” oversized ornament allows up to two people to be illustrated. This option comes in the wood style only.

Q: How are they made?

A: Each ornament is primed, hand drawn using archival ink and then sealed.

Q: Is the glass ornament breakable?

A: Yes! Please be careful with your ornaments. I do understand accidents happen and offer a one-time replacement at a discount. 

Q: What size should I get??

A: This is entirely up to you! The 3” bulb is your standard size ornament. The 4” bulb is the next size up and the larger of the bulbs that you would find in any ornament pack. The wood ornament is about 3.5”-4” in diameter, like a coaster. And the oversized wood one is approx 5” in diameter. 

Q: Can I display my ornament year round?

A: Absolutely tootly! Most clients move the wood ornaments straight from the tree to the wall. Some don’t even have a tree and just display on a wall!